Shipping policy

Shipping Policy

Last Updated: July 22, 2026

At ARCHVAIL, we aim to process and dispatch every order as quickly as possible. Please read the information below before placing your order.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders are typically dispatched within 1–3 business days of purchase.

  • During product launches, promotions or peak sale periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times begin once your order has been dispatched.

Australia

  • Standard Shipping: 2–8 business days

  • Express Shipping: 1–4 business days

New Zealand

  • Standard Shipping: 5–10 business days

International

  • Standard International: 7–21 business days

Delivery times are estimates only and may vary depending on your location, customs processing, weather events or carrier delays.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

From time to time, ARCHVAIL may offer free shipping promotions. Any applicable thresholds or promotional conditions will be displayed at checkout.

Tracking Your Order

Once your order has been shipped, you'll receive a tracking email so you can monitor your delivery.

If you have not received tracking details within three business days of placing your order, please contact our customer support team.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

ARCHVAIL cannot guarantee changes once an order has been placed. We are not responsible for delays, lost parcels or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.

Lost or Delayed Shipments

If your parcel appears delayed or is marked as delivered but cannot be located, please contact the shipping carrier first using your tracking information.

If you require further assistance, please contact our customer support team and we will do our best to help resolve the issue.

Returned to Sender

If a parcel is returned to us due to:

  • an incorrect address,

  • failure to collect the parcel,

  • refusal to pay customs or import fees, or

  • unsuccessful delivery attempts,

the customer may be responsible for any return shipping fees and the cost of reshipping the order.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:

  • the damaged product,

  • the packaging, and

  • the shipping label.

We will assess the claim and arrange a suitable resolution where appropriate.

Contact

If you have any questions regarding shipping or your order, please contact our customer support team via the Contact page on our website.