Refund policy

Returns & Refund Policy

Last Updated: 22 July 2026

At ARCHVAIL, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

This Returns & Refund Policy should be read alongside our Terms of Service, Privacy Policy and Shipping Policy.

Change of Mind Returns

We accept returns for change of mind within 30 days of receiving your order, provided that:

  • the item is unworn, unused and unwashed;

  • all original tags remain attached;

  • the item is returned in its original packaging; and

  • proof of purchase is provided.

Once your return has been approved and received, you may choose either:

  • a refund to your original payment method; or

  • store credit.

Original shipping costs are non-refundable unless required by Australian Consumer Law.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns on:

  • underwear;

  • socks;

  • swimwear without the original hygiene liner;

  • gift cards; or

  • final sale or clearance items marked as Final Sale.

These items cannot be returned unless they are faulty or required under Australian Consumer Law.

Faulty or Incorrect Items

If you receive an item that is:

  • faulty;

  • damaged;

  • defective; or

  • incorrect,

please contact us within 7 days of delivery with your order number and photographs of the item.

Where a product is confirmed to be faulty or incorrectly supplied, we will arrange, at our discretion:

  • a replacement;

  • a repair;

  • store credit; or

  • a full refund,

in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Return Process

To request a return:

  1. Email carlos@torocorporation.com with your order number and reason for returning the item.

  2. Wait for return authorisation before sending your parcel.

  3. Securely package the item and return it using a tracked shipping service.

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

ARCHVAIL is not responsible for returns lost in transit.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are typically processed within 5–10 business days to your original payment method.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you require a different size or colour, please contact us as soon as possible.

Exchanges are subject to stock availability. If your preferred item is unavailable, we may offer a refund or store credit.

Sale Items

Sale items may be returned unless marked Final Sale.

Items marked as Final Sale cannot be returned or exchanged unless required under Australian Consumer Law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ARCHVAIL

5 Ireland Street
VIC 3125
Australia

Email: carlos@torocorporation.com

Phone: +61 488 511 114