Privacy Policy

Who We Are: Archvail designs and sells lightweight, breathable protective covers for museums, archives, galleries, collectors, and commercial storage clients. This Privacy Policy explains how we collect, use, and protect your personal information when you visit archvail.com or purchase from us.

Information We Collect: We collect information you provide directly, including your name, email address, phone number, billing and shipping address, and institutional or business name. We also collect basic technical data automatically, such as your IP address, browser type, pages visited, and device information.

How We Use Your Information: We use your information to process and fulfil orders, send invoices and shipping updates, respond to enquiries, improve our website and products, and meet our legal and accounting obligations. We may also send occasional marketing emails with your consent, which you can opt out of at any time.

Payments: Orders are invoiced directly via email. We do not collect or store any credit card or banking details through our website.

Cookies: We use essential cookies to keep our site functioning and analytics cookies to understand how visitors use it. You can manage or disable cookies through your browser settings at any time.

Sharing Your Information: We do not sell your personal data. We only share information where necessary — with shipping providers to fulfil your order, analytics providers to help improve our site, or legal authorities if required by law.

Data Retention: We keep your information for as long as needed to fulfil your order and meet our legal obligations. You can request deletion of your data at any time by contacting us.

Your Rights: Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access or correct the personal information we hold about you, and to make a complaint if you believe your data has been mishandled.

Security: We take reasonable steps to protect your data from unauthorised access or misuse. As payments are handled via emailed invoice, no financial data is transmitted through our website.

Changes to This Policy: We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes.